CSED Help-Seeking

Publications

Grant-Specific Publications

The following publications are directly linked to this grant’s scope and objectives. They showcase the key findings and innovations that this project is contributing to the field of computer science education:

The Trees in the Forest: Characterizing Computing Students' Individual Help-Seeking Approaches
The Trees in the Forest: Characterizing Computing Students' Individual Help-Seeking Approaches
Shao-Heng Ko, Kristin Stephens-Martinez
Proceedings of the 2024 ACM Conference on International Computing Education Research - Volume 1  ·  12 Aug 2024  ·  https://doi.org/10.1145/3632620.3671099
This paper investigates the help-seeking behaviors of individual computing students across various course contexts, identifying which aspects are consistent for each student (individual-driven) and which vary depending on the course (context-driven), aiming to enhance personalized educational support strategies.

All Publications by Research Team

These works represent the broader research contributions from our team that have laid the foundation for this project and continue to inform our approach to investigating student help-seeking behaviors:

2024

The Trees in the Forest: Characterizing Computing Students' Individual Help-Seeking Approaches
The Trees in the Forest: Characterizing Computing Students' Individual Help-Seeking Approaches
Shao-Heng Ko, Kristin Stephens-Martinez
Proceedings of the 2024 ACM Conference on International Computing Education Research - Volume 1  ·  12 Aug 2024  ·  https://doi.org/10.1145/3632620.3671099
This paper investigates the help-seeking behaviors of individual computing students across various course contexts, identifying which aspects are consistent for each student (individual-driven) and which vary depending on the course (context-driven), aiming to enhance personalized educational support strategies.
Who Should I Help Next? Simulation of Office Hours Queue Scheduling Strategy in a CS2 Course
Who Should I Help Next? Simulation of Office Hours Queue Scheduling Strategy in a CS2 Course
International Educational Data Mining Society  ·  12 Jul 2024  ·  https://doi.org/10.5281/zenodo.12729866
Using Survival Analysis to Model Students' Patience in Online Office Hour Queues
Using Survival Analysis to Model Students' Patience in Online Office Hour Queues
Zhikai Gao, Adam Gaweda, Collin Lynch, Sarah Heckman, Damilola Babalola, Gabriel Silva de Oliveira
Proceedings of the 55th ACM Technical Symposium on Computer Science Education V. 2  ·  15 Mar 2024  ·  https://doi.org/10.1145/3626253.3635517
Exploring Novice Programmers' Testing Behavior: A First Step to Define Coding Struggle
Exploring Novice Programmers' Testing Behavior: A First Step to Define Coding Struggle
Gabriel Silva de Oliveira, Zhikai Gao, Sarah Heckman, Collin Lynch
Proceedings of the 55th ACM Technical Symposium on Computer Science Education V. 1  ·  07 Mar 2024  ·  https://doi.org/10.1145/3626252.3630851

2023

Too long to wait and not much to do: Modeling student behaviors while waiting for help in online office hours.
Too long to wait and not much to do: Modeling student behaviors while waiting for help in online office hours.
Zhikai Gao, Collin Lynch, Sarah Heckman
Proceedings of the 7th Educational Data Mining in Computer Science Education (CSEDM) Workshop  ·  01 Jul 2023  ·  https://par.nsf.gov/biblio/10392589
Assessment of Self-Identified Learning Struggles in CS2 Programming Assignments
Assessment of Self-Identified Learning Struggles in CS2 Programming Assignments
Matthew Zahn, Isabella Gransbury, Sarah Heckman, Lina Battestilli
Proceedings of the 2023 Conference on Innovation and Technology in Computer Science Education V. 1  ·  30 Jun 2023  ·  https://doi.org/10.1145/3587102.3588786
CSED Podcast Episode - S3xE9: Peer Teaching Summit at SIGCSE TS 2022
CSED Podcast Episode - S3xE9: Peer Teaching Summit at SIGCSE TS 2022
Kristin Stephens-Martinez, Sarah Heckman
Produced by Kristin Stephens-Martinez and Amarachi Anakaraonye  ·  06 Mar 2023  ·  https://csedpodcast.org/blog/s3e9_peer_teaching/
Observations on Student Help-Seeking Behaviors in Introductory Computer Science Courses
Observations on Student Help-Seeking Behaviors in Introductory Computer Science Courses
Matthew Zahn, Sarah Heckman
Proceedings of the 54th ACM Technical Symposium on Computer Science Education V. 2  ·  06 Mar 2023  ·  https://doi.org/10.1145/3545947.3576325
What Drives Students to Office Hours: Individual Differences and Similarities
What Drives Students to Office Hours: Individual Differences and Similarities
Shao-Heng Ko, Kristin Stephens-Martinez
Proceedings of the 54th ACM Technical Symposium on Computer Science Education V. 1  ·  03 Mar 2023  ·  https://doi.org/10.1145/3545945.3569777

2022

CSED Podcast Episode - S3xE7: Class Forums with Amogh Mannekote
CSED Podcast Episode - S3xE7: Class Forums with Amogh Mannekote
Kristin Stephens-Martinez, Amogh Mannekote
Produced by Kristin Stephens-Martinez and Amarachi Anakaraonye  ·  05 Dec 2022  ·  https://csedpodcast.org/blog/s3e7_class_forums/
Academic Help Seeking Patterns in Introductory Computer Science Courses
Academic Help Seeking Patterns in Introductory Computer Science Courses
Lina Battestilli, Matthew Zahn, Sarah Heckman
[no publisher info]  ·  23 Aug 2022  ·  http://dx.doi.org/10.18260/1-2--41526
UPIC a Problem-Solving Framework: Understand, Plan, Implement, and Correctness/Debugging
UPIC a Problem-Solving Framework: Understand, Plan, Implement, and Correctness/Debugging
Sadhana Suryadevara, Kristin Stephens-Martinez
Proceedings of the 2022 ACM Conference on International Computing Education Research - Volume 2  ·  07 Aug 2022  ·  https://doi.org/10.1145/3501709.3544286
Don't Just Paste Your Stacktrace: Shaping Discussion Forums in Introductory CS Courses
Don't Just Paste Your Stacktrace: Shaping Discussion Forums in Introductory CS Courses
Amogh Mannekote, Mehmet Celepkolu, Aisha Chung Galdo, Kristy Elizabeth Boyer, Maya Israel, Sarah Heckman, Kristin Stephens-Martinez
Proceedings of the 53rd ACM Technical Symposium on Computer Science Education V. 2  ·  03 Mar 2022  ·  https://doi.org/10.1145/3478432.3499110
Who Uses Office Hours? A Comparison of In-Person and Virtual Office Hours Utilization
Who Uses Office Hours? A Comparison of In-Person and Virtual Office Hours Utilization
Zhikai Gao, Sarah Heckman, Collin Lynch
Proceedings of the 53rd ACM Technical Symposium on Computer Science Education - Volume 1  ·  22 Feb 2022  ·  https://doi.org/10.1145/3478431.3499334
Admitting You Have a Problem Is the First Step: Modeling When and Why Students Seek Help in Programming Assignments
Admitting You Have a Problem Is the First Step: Modeling When and Why Students Seek Help in Programming Assignments
Zhikai Gao, Bradley Erickson, Yiqiao Xu, Collin Lynch, Sarah Heckman, Tiffany Barnes
International Educational Data Mining Society  ·  01 Jan 2022  ·  https://eric.ed.gov/?id=ED624046
You Asked, Now What? Modeling Students' Help-Seeking and Coding Actions from Request to Resolution
You Asked, Now What? Modeling Students' Help-Seeking and Coding Actions from Request to Resolution
Zhikai Gao, Bradley Erickson, Yiqiao Xu, Collin Lynch, Sarah Heckman, Tiffany Barnes
Journal of Educational Data Mining  ·  01 Jan 2022  ·  https://eric.ed.gov/?id=EJ1373162

2021

Automatically Classifying Student Help Requests: A Multi-Year Analysis
Automatically Classifying Student Help Requests: A Multi-Year Analysis
Zhikai Gao, Collin Lynch, Sarah Heckman, Tiffany Barnes
International Educational Data Mining Society  ·  01 Jan 2021  ·  https://eric.ed.gov/?id=ED615496

2017

Deconstructing the Discussion Forum: Student Questions and Computer Science Learning
Deconstructing the Discussion Forum: Student Questions and Computer Science Learning
Mickey Vellukunnel, Philip Buffum, Kristy Elizabeth Boyer, Jeffrey Forbes, Sarah Heckman, Ketan Mayer-Patel
Proceedings of the 2017 ACM SIGCSE Technical Symposium on Computer Science Education  ·  08 Mar 2017  ·  https://doi.org/10.1145/3017680.3017745
My Digital Hand: A Tool for Scaling Up One-to-One Peer Teaching in Support of Computer Science Learning
My Digital Hand: A Tool for Scaling Up One-to-One Peer Teaching in Support of Computer Science Learning
Aaron J. Smith, Kristy Elizabeth Boyer, Jeffrey Forbes, Sarah Heckman, Ketan Mayer-Patel
Proceedings of the 2017 ACM SIGCSE Technical Symposium on Computer Science Education  ·  08 Mar 2017  ·  https://doi.org/10.1145/3017680.3017800